These terms cover this order.
- The booking. The deposit holds your date; the balance is due 14 days before.
- Delivery and pack down. Orders under $1,000 are collected; keep them cool, shaded and in water. Delivery and setup start at $1,000. Venues beyond 45 minutes add $300. Pack down after 11pm adds $250, a next morning collection $150.
- Changes. Welcome until 7 days before, then fixed, as flowers are ordered.
- Hired pieces. Where a package includes hired frames, plinths or vases, I collect them at pack down. A $200 bond, held on your card with the final payment, is released within 14 days of collection, less loss or damage itemised at replacement cost and shown to you first.
- Season, colour and heat. Photos are a guide; flowers vary. A flower swapped for season or quality keeps your colours and look, of equal or greater value; if the change shows, I tell you first and you choose from my options. Wilting after delivery from heat, weather, sun or venue conditions is outside my control; faulty work I put right.
- Venue. Get venue permission for hanging pieces and candles and confirm access times; refused or unsafe access leaves the flowers there.
- GST and loadings. Prices include GST where it applies. Peak rates show above with their days, never stacked; if none is shown, none applies. Card payment adds no fee.
- Date moves. One move within 12 months of the booked date keeps all paid if I am free, less flowers bought at cost; else the scale runs from your request.
- If I cannot deliver. If for any reason I cannot deliver, all paid is refunded, unless you accept a florist of equal standing I offer.
- Cancellation. In writing; I keep only the real loss. With 30 days notice or more, all is refunded less design time at $90 an hour, hours shown, up to the deposit. With 7 to 29 days, I keep that design time plus anything already bought or made for your order, shown, up to the deposit; the rest comes back. Under 7 days I keep the price less what refilling the date earns and costs saved, such as flowers not yet bought, labour, delivery and hire, never more than the payments due.
Approving this page records that you accepted this scope, this price and these terms.